Studio Today Invoice Fees Import Accounts Account Emails Go live Privacy

Guest emails

These are the emails guests receive. A draft is not used until you mark it approved.

Set up emails writes one outbox message to the owner address, with every template and a note to reply to athena@orcore.org. It is never sent live.

Email	Status	Subject
Confirmation	default	Booking confirmed #{booking_ref}
Cancellation	default	Booking cancelled #{booking_ref}
Amendment	default	Appointment #{booking_ref} has been changed
Reminder	default	Reminder of booking #{booking_ref}
Balance chase	default	Balance due for booking #{booking_ref}
Thank you and review	default	Thank you for visiting {business_name}
Bank transfer hold ended	default	Bank transfer hold ended for booking #{booking_ref}

Edit Confirmation

Guests receive this wording only after you mark it approved. Until then the original default is used. Saving an approved email puts it back to draft.

Subject Email

Placeholders

{guest_name} Guest's name
{business_name} Business name
{booking_ref} Booking number
{arrive} Arrival date
{depart} Departure date
{unit} Service
{artist} Artist
{service} Service name
{appointment} Appointment time
{nights_phrase} Length of stay, such as 2 nights
{total} Total price
{deposit} Deposit
{balance} Balance still due
{refund} Refund amount
{refund_note} Whether the refund is to the card or a manual bank transfer
{old_dates} Dates before a change
{new_dates} Dates after a change
{old_unit} Previous service or artist
{difference} Price difference after a change
{pay_by} When the balance or the bank transfer is due
{review_link} Link for a review
{owner_email} Owner email
{owner_phone} Owner phone

Preview with sample details

Booking confirmed #1042

Hi Alex Morgan,

Your Consultation with Nell Meadow at Saltmarsh Tattoo Parlour is booked for 12 June 2026, 14:00.
Total £54.00.
Bring photo ID (passport or driving licence). We check it in the studio and do not keep a copy. Everyone must be 18 or over, piercing included.
You can pay a deposit or the full amount by card, or the full amount by bank transfer, from your booking page.
Card details are collected by the payment provider. We do not store card numbers.
A bank transfer holds the booking for 24 hours.

Reference: #1042

—
OrCore Studios
OrCore Ltd, registered in England and Wales, company no. 17520251. Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE.